Frequently Asked Questions
Pixta|Subscription|Contributor
About purchase and payment method
- How can I purchase?
- What payment methods can I use?
- Can I get an invoice?
- Is it possible to cancel or change a purchased plan?
- Is it possible to cancel or change a downloaded image?
- Is it possible to re-download an image?
- Is it possible to transfer the amount of items not downloaded to the next month or the next purchased plan?
- What is carry over?
- I can't download images.
- When will my number of downloads be reset?
- How to use coupons for subscription plan?
About Images
About licenses and plans
- What is Subscription Plan?
- I would like to use an image downloaded with a subscription plan in the scope of the Extended license.
- Please tell me how to renew/cancel a plan.
- Is it possible to use multiple plans at the same time?
- I would like to share an image with other people from my company.
Other
About purchase and payment method
How can I purchase?
Back to TopIf you want to purchase a subscription plan, you first need to create an account. Then, you must order a plan corresponding to the period and number of downloads that suit your needs to be able to download content.
What payment methods can I use?
Back to TopWe currently accept payment by credit-card and PayPal.
Can I get an invoice?
Back to TopTo get an invoice, you can either click on the link provided when completing your purchase, or in your "Purchase History" page of the subscription plan (You need to be logged-in). You can define the name and address you want.
You can always get your invoice in the "Purchases History" page of the subscription plan.We do not deliver invoices for each downloaded image.
Is it possible to cancel or change a purchased plan?
Back to TopSorry, you cannot change or cancel any purchased plan.
However, we can make an exception if an error occurs on our servers or with your connection and your plan has been purchased twice. If this happens please contact us within two weeks so we can cancel it.
Is it possible to cancel or change a downloaded image?
Back to TopSorry, you cannot change or cancel any downloaded image.
However, if there is a problem with your download such as corrupted or malfunctioning data, contact us on the day of the download with the item number so we can cancel it.
Is it possible to re-download an image?
Back to TopYes. Every downloaded images can be re-downloaded from your "Download History" page of the subscription plan (you need to be logged-in) as many times as you wish, in any sizes, for one year after the first download.
*When an image you already downloaded is withdrawn from the subscriptions service, redownload is limited to the size of your first download.
*Selling and downloading may be suspended depending on the intention of contributors and other right holders, etc.
Is it possible to transfer the amount of items not downloaded to the next month or the next purchased plan?
Back to TopIf you don’t use all your downloads for the period, all of the downloads left will be considered lost.
What is carry over?
Back to TopYou can carry over the unused download after the renewal date.
The maximum number of carry over items is “monthly download limit × 11” as long as the license is annual subscription or license is subscribed with auto-renew.
If you don’t renew the license, you will lose those unused downloads.
I can't download images.
Back to TopIf you cannot download an image, we may assume that your system does not meet requirement to use our subscription plans with, your connection is unstable, or an error is occurring in our servers.
Please check your connection and your computer and try again after some time.
If you still cannot download your image, please contact us with the item number and any important information such as an error code if any.
When will my number of downloads be reset?
Back to Top- For the 10 dl/month plan
You can download up to 10 images within 30 days since the first day of your plan.
*If you don’t use all your 10 downloads for the period, the number of downloads left will be lost and cannot be moved to the next month.
How to use coupons for subscription plan?
Back to TopWhen you purchase, please click "Enter Promotion Code" and fill in the code. After you fill in, click "Apply" and check the price after discount.

*Terms of use depends on coupons
About Images
Please tell me about the sizes and specifications of the images.
Back to TopAll images provided on our subscription plans are in the JPEG format (some illustrations also provide PNG or vector (EPS) formats).
*Our subscription plans do not provide certain photos or illustrations, and you cannnot purchase any footage present on PIXTA.
4 sizes are provided, S (640x480px), M (2400x1500px), L (3200x2400px) and XL (5200x3900px).
However, the available sizes and pixel number of the sizes may vary between images, please refer to each image page to get the details.
About licenses and plans
What is Subscription Plan?
Back to TopThe images downloaded with our subscription plans can be used without any limitations in time inside the scope of usage defined for the Standard License. You can choose between 30 days or 1 year period for subscriptions.
If you would like to use images for the Extended License purposes separately, please purchase individual images with Extended licenses on pixtastock.com aside from your subscription plan.
Please refer to https://www.pixtastock.com/about-license for more information about our licenses.
I would like to use an image downloaded with a subscription plan in the scope of the Extended license.
Back to TopYou cannot use an image downloaded with a subscription plan in the scope of the Extended license.
If you would like to use images for the Extended License purposes separately, please purchase individual images with Extended licenses on pixtastock.com aside from your subscription plan.
Please tell me how to renew/cancel a plan.
Back to TopBy default the plan is automatically renewed, if you do not change the setup, within its 3 last days.
If you do not want it to be renewed automatically, please change it to manual in your Available Plans page, before this date.
If you do not set it back to Automatic before it ends, it will not be renewed.
Is it possible to use multiple plans at the same time?
Back to TopYes, it is possible. If you purchase a new plan on top of your current one, both will be available at the same time.
If you do not want two plans at the same time but a longer one, please choose automatic renewal instead.
Other
I want to change my user information or credit-card information.
Back to TopYou can modify your email address, password and address on your "Account Settings" page, and your credit-card information on the "Credit-card information" page of the subscription plan. (You need to be logged-in).
*You cannot change your name, company name or between corporation/personal after sign-up.