Frequently Asked Questions

If you want to purchase a subscription plan, you first need to create an account. Then, you must order a plan corresponding to the period and number of downloads that suit your needs to be able to download content.

We currently accept payment by credit-card and PayPal.

To get an invoice, you can either click on the link provided when completing your purchase, or in your "Purchase History" page of the subscription plan (You need to be logged-in). You can define the name and address you want.
You can always get your invoice in the "Purchases History" page of the subscription plan.We do not deliver invoices for each downloaded image.

Sorry, you cannot change or cancel any purchased plan.
However, we can make an exception if an error occurs on our servers or with your connection and your plan has been purchased twice. If this happens please contact us within two weeks so we can cancel it.

Sorry, you cannot change or cancel any downloaded image.
However, if there is a problem with your download such as corrupted or malfunctioning data, contact us on the day of the download with the item number so we can cancel it.

Yes. Every downloaded images can be re-downloaded from your "Download History" page of the subscription plan (you need to be logged-in) as many times as you wish, in any sizes, for one year after the first download.

*When an image you already downloaded is withdrawn from the subscriptions service, redownload is limited to the size of your first download.
*Selling and downloading may be suspended depending on the intention of contributors and other right holders, etc.

If you don’t use all your downloads for the period, all of the downloads left will be considered lost.

You can carry over the unused download after the renewal date.

The maximum number of carry over items is “monthly download limit × 11” as long as the license is annual subscription or license is subscribed with auto-renew.

If you don’t renew the license, you will lose those unused downloads.

If you cannot download an image, we may assume that your system does not meet requirement to use our subscription plans with, your connection is unstable, or an error is occurring in our servers.
Please check your connection and your computer and try again after some time.

If you still cannot download your image, please contact us with the item number and any important information such as an error code if any.

- For the 10 dl/month plan
You can download up to 10 images within 30 days since the first day of your plan.
*If you don’t use all your 10 downloads for the period, the number of downloads left will be lost and cannot be moved to the next month.

When you purchase, please click "Enter Promotion Code" and fill in the code. After you fill in, click "Apply" and check the price after discount.

*Terms of use depends on coupons

All images provided on our image subscription plans are in the JPEG format (some illustrations also provide PNG or vector (EPS) formats).
*Our image subscription plans do not provide any footage or certain photos/illustrations.
4 sizes are provided, S (640x480px), M (2400x1500px), L (3200x2400px) and XL (5200x3900px).
However, the available sizes and pixel number of the sizes may vary between images, please refer to each image page to get the details.

The images and footages downloaded with our subscription plans can be used without any limitations in time inside the scope of usage defined for the Standard License.

If you would like to use images for the Extended License purposes separately, please purchase individual images with Extended licenses on pixtastock.com aside from your subscription plan.
Please refer to https://www.pixtastock.com/about-license for more information about our licenses.

You cannot use an image downloaded with a subscription plan in the scope of the Extended license.

If you would like to use images for the Extended License purposes separately, please purchase individual images with Extended licenses on pixtastock.com aside from your subscription plan.

By default the plan is automatically renewed, if you do not change the setup, within its 3 last days.
If you do not want it to be renewed automatically, please change it to manual in your Available Plans page, before this date.
If you do not set it back to Automatic before it ends, it will not be renewed.

Yes, it is possible. If you purchase a new plan on top of your current one, both will be available at the same time.
If you do not want two plans at the same time but a longer one, please choose automatic renewal instead.

Basically, all images downloaded on our subscription plans may only be used by the purchaser himself. Even in the same corporation, sharing an image is not allowed.
Content produced using the raw data of the image, may be shared freely with clients or coworkers, but the raw data itself can only be used by the purchaser.

1. Login to My page.
2. Choose “Subscription” tab, then click “sharing settings for multiple users” in menu on the left side of the screen.
3. Input email address already registered for members sharing the plan, then click “Register” button.
※Members who share the plan must verify email address and register details when registering as a member account.
4. A verification email is sent to members sharing the plan.
5. Follow the verification procedure described in the email and complete sharing settings.

※ After purchasing the multiple users plan (multiseat license), please make sharing settings first.
※Only member who registered PIXTA are allowed to setting sharing multiple users (multiseat)
※Only the account that purchased the plan has permission to set license sharing.
※Items being purchased (by single) before sharing settings for multiple users (multiseat) may not apply to subscription feature.
※Please note that we cannot accept cancellation or change once you purchased single items.

You can modify your email address, password and address on your "Account Settings" page, and your credit-card information on the "Credit-card information" page of the subscription plan. (You need to be logged-in).
*You cannot change your name, company name or between corporation/personal after sign-up.